Customer care
Contact
Jansen Furniture UK
Whether you need product advice, help with an order, or support with delivery and aftercare, our team is here to assist.
Customer enquiries
For product advice, order support, delivery information and aftercare support.
Trade enquiries
For interior designers, specifiers and commercial projects requiring tailored support.
Speak with our team
We aim to respond as quickly as possible and provide tailored guidance on products, orders, delivery and trade enquiries.
Telephone
Trade enquiries
Opening hours
Tuesday - Saturday: 9am - 5pm
Sunday & Monday: Closed
For order-related enquiries, please include your order number where possible so we can assist more quickly.
Send us an enquiry
Complete the form below and a member of our team will be in touch shortly.
Frequently asked questions
Answers to some of the most common customer service and order-related questions.
How long will it take to receive a reply?
We aim to respond to all enquiries as quickly as possible during working hours.
Should I include my order number?
Yes, if your enquiry relates to an existing order, including your order number helps us assist you more efficiently.
Can I ask for product advice before ordering?
Absolutely. We can help with product suitability, materials, finishes, sizing and general buying advice.
Do you work with interior designers and trade clients?
Yes. We welcome enquiries from interior designers, specifiers and other trade professionals.
Do you offer help choosing finishes or upholstery?
Yes. Our team can provide guidance on materials, finishes and suitability to help you choose the most appropriate piece for your interior.
Can I contact you before placing an order?
Of course. Whether you need product advice, availability information or delivery guidance, we are happy to assist before you order.